The MasterCoach program for educators is an in-service, professional development educator certification program that equips them with 21st-century facilitation skills. It uses a blended-learning approach of digital and experiential learning. The program specifically ensures that educators develop stronger pedagogical skills for better classroom engagement, have 21st-century classroom management skills to improve student-level outcomes, build a professional peer network, and develop the skills and attitude necessary to design self-learning pathways within the institution.

State of Haryana embraces the power of online learning

Since March 2020, Quest Alliance has engaged with the Department of Skill Development and Industrial Training (SDIT) Haryana to effectively implement digital learning. 40,000+ learners from ITIs across the state were onboarded on the Quest App, providing them access to digital curriculums on employability and 21st century skills. Furthermore, ITI trainers across 170+ institutions were enrolled into the MasterCoach program to build facilitation skills for 21st century classrooms. Key features of the program included the addition of 17 exciting bite-sized learning videos, periodic quizzes to assess conceptual understanding, and principles of modular learning to easily access the courses across mobile, desktop and laptop devices.

Cascade model

An educator speaks about 21st century skills.

Building an Online Community of Trainers

Trainer Tribe is a digital learning community of educators who come together to ideate, share resources, research, insights, and information about events and conferences on 21st century facilitation skills. 36 masterclasses for the network, and individual onboarding sessions for SDIT Haryana trainers were organised to facilitate knowledge exchange, with an intent to build self-learning characteristics in educators. Trainers were encouraged and supported to join the group and post digital content from their classrooms and learning spaces, which acted as a catalyst for others in the community to share and build capacity with their peers. 


Trainer Tribe Influencers Meet 2020: Influencing educators to create their digital footprint.



An educator to a facilitator of learning : Co-creating learning with learners.


Open-to-all online facilitation course accelerates support to educators 

As educators across the country struggled to pivot to online classrooms and teaching, Quest Alliance developed the ‘Skills for Online Facilitation’ course as a rapid response to meet educator needs. Accessed by 1034 trainers and educators, this two-week digital course was accessible by anyone, anywhere, via the Quest App, and comprised of two modules that not only helped facilitators understand the fundamentals of online facilitation, but also provided guidance on how these could be applied to improve the digital classroom experience for their students. Presented in three languages - English, Hindi and Gujarati - the course offered an assortment of 44 inputs, ranging from instructor-led videos to reading repositories, online games for learning, toolkits and templates.

1034 trainers and educators accessed the two-week course.


“Through the MasterCoach Program, I was introduced to new teaching pedagogies and ways in which a facilitator can keep educators engaged in the classroom. As all the educators have their own distinct learning styles and different ways to grasp concepts, I started thinking about how I can include all of them while teaching.” 

Bhagwati Prasad, Industrial Training Institute, Delhi